Agentic AI Will Strongly Impact Healthcare, Finance and Retail, According to Globant

Agentic artificial intelligence is ushering in a new era of technology and its impact is already being felt in key sectors. This is revealed in Globant’s latest report, launched on International Virtual Assistants Day (21 May), which analyses how this technology is redefining the way industries such as healthcare, finance and retail operate.

AI agents, capable of interpreting large volumes of data, anticipating needs and autonomously executing tasks, are evolving from simple virtual assistants to strategic tools for operational efficiency, user experience and business innovation.

AI in healthcare: higher precision and care efficiency

The report highlights that the healthcare sector will see 10% annual growth through 2030, driven by technologies such as agentic AI, generative AI and blockchain. These solutions make it possible to personalise healthcare, prevent cyberattacks, automate clinical tasks and improve collaboration between professionals. In addition, AI agents are able to optimise workflows, anticipate trends and produce reports, all while complying with strict security regulations.

Transforming retail: from marketing to personalised shopping

In retail and e-commerce, AI agents are positioned as catalysts for digital transformation. According to Globant research, based on Gartner data, investment in AI and analytics will increase by 86% by the end of 2025.

Among the uses highlighted are real-time personalised recommendations, image search and interactive shopping, such as the search engine developed by Globant in conjunction with Google Cloud. In addition, agents are revolutionising digital marketing, automating campaigns, segmenting audiences and adjusting budgets based on user behaviour.

Fintech: AI as a pillar for the financial sector

In the financial sector, agentic AI is no longer an option but the foundation of modern operations. Globant’s report forecasts that the global market for AI agents in financial services will grow from $2.1 billion in 2024 to $80.9 billion in 2034, according to Market.us.

These agents not only manage risk or detect fraud, but also optimise investments, make real-time recommendations and accelerate complex processes such as system modernisation, reducing migration times by up to 80%. They also improve the user experience through personalised financial assistance.

Agentic AI as a competitive advantage

‘AI agents are ushering in a new era of technology that will completely transform the way businesses operate and compete. With exponential growth and results that are already redefining the rules of the game, AI agents bring unprecedented creativity, speed and accuracy. So, regardless of industry, organisations that integrate these systems will be better equipped to adapt and lead in an ever-evolving environment,’ explains Gonzalo Vazquez, CTO of Globant Europe.

The report reinforces the view that agentic AI is not a future trend, but a present reality with measurable effects on efficiency, customer experience and business results. Companies that embrace this evolution will not only gain in competitiveness, but will define the future of their respective industries.