Cognizant WorkNEXT Powered by ServiceNow’s Generative AI

New platform offers conversational capabilities, tailored responses to individual needs, self-healing, and integration with other tools.

Cognizant and ServiceNow join forces to shape “a new work paradigm” with “total experience.”

The former will leverage the latter’s artificial intelligence (AI) capabilities to power the Cognizant WorkNEXT solution aimed at the modern workplace.

“When employees encounter technology and process-related obstacles in their daily work, it can be much more difficult for companies to deliver on promises to customers,” says Anna Elango, EVP of Cognizant Core Technologies & Insights.

“The enhanced Cognizant WorkNEXT offering is a clear example of the potential of generative AI to shape the future of work, providing more intuitive and personalized experiences for employees, while helping to quantify and improve the customer experience,” she notes.

“This solution highlights the value of our partnership with ServiceNow through a combination of Cognizant’s differentiating solutions, accelerators and services,” he continues, “and the ServiceNow platform for the benefit of our customers.”

Cognizant proposes reduced implementation and training times for AI systems and conversational optimization through different interfaces, including native mobile app, enterprise service portal, desktop assistant and virtual agent.

The new platform offers AI-driven conversational features, tailored responses to individual needs, self-healing capabilities and integration with existing tools.