The evolution of Web3 promises new innovation and growth opportunities for businesses, says Raymond Xiao of Alibaba.
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Digitisation: From Isolated Solutions to a Holistic Strategy
Resilience and adaptability: This can be achieved with digital business processes as well as data and algorithms, says guest author Hanna Kamijo from ServiceNow.
Artificial Intelligence Advises Otto Customers
With the help of generative AI, the online retailer wants to improve product advice for its customers.
Only Five of the DAX 40 Companies Use Chatbots
GISMA study: E.ON and Volkswagen offer the most contact options.
Dr. Oetker: Data Moves Customers to Center Stage
More than 100 years ago, Dr. Oetker focused on customer needs with small bags of baking powder. The company is continuing on this path digitally as well.
Successful Outsourcing: These Factors Make the Difference
Demand is on the rise: More and more companies want to outsource, but almost every second venture fails, warns Jürgen Thom of Snubes in a guest article.