The contact centre has already become a service under the Contact Centre as a Service (CCaaS) model.
TECHNOLOGY POWERING BUSINESS
Nordics
NetApp Reaffirms its Commitment to Sustainability
The company expects to reduce its scope 3 GHG emissions intensity by 50% by 2030.
Report: Facebook Also Plans Major Job Cuts
The number of layoffs is reportedly in the thousands. An official announcement will probably be made on Wednesday. The goal is to cut costs by at least ten percent.
More Online Fraud And Data Loss In Retail
Imperva study shows: Automated threats jeopardize Black Friday and holiday shopping.
ThreatQuotient Research Finds 25% Increase in Confidence in Security Automation
ThreatQuotient research reveals that only 18% of organisations are automating alert triage.
Elon Musk Terminates Twitter Employees Via Email
This Friday, all Twitter offices will remain closed. Twitter speaks of a security measure. An internally circulated list speaks of 3788 people affected.
Intel Cuts Annual Revenue Forecast
Third-quarter revenue contracted 20% at GAAP level, with earnings per share down 85%.
Inflation Causes Tablet Market To Shrink By 16 Percent
Inflation turns tablets into luxury goods. Apple maintains its position in the market thanks to its broad portfolio. Samsung and Amazon, however, are proving even more resistant.
Cloud For Startups: Radically Simple Instead Of Featuritis
For photo box provider kruu.com, the cloud must be simple, relieve the IT team and offer extensive automation and cost transparency.
95% of e-commerce Sites Contain Errors in their Payment Gateways
According to a study by Stripe, almost all of the e-commerce where you shop contain errors in their payment gateways.
VASS Buys Artificial Intelligence specialist Intelygenz
The VASS@400 strategic plan aims to reach a turnover of 400 million euros by 2025.
The Digital Adoption Gap
How executives can ditch the "shopaholic" mentality and realize the full potential of their digital investments, explains Stojan B. Zrnić of WalkMe.
Cyberwar and Insurers: Are we protected?
State-backed cyber-attacks have become a weapon of political destabilisation and low-intensity warfare. What is the insurance industry's response to this cyber-warfare?
Phishing Report: More Business-Related Phishing Emails In Circulation
KnowBe4 report on the most clicked phishing emails in Q3 2022.
After Twitter Takeover: Elon Musk Plans Radical Job Cuts
Under Musk, nearly 75 percent of Twitter employees could lose their jobs. Even without a takeover by Musk, Twitter itself is reportedly planning a significant reduction in personnel costs.
HP Expands its line of Chromebook Laptops
Introduces HP Chromebook 15.6″ and HP Chromebook x360 13.3″ models to the market.
Security Plays A Decisive Role In Digital Transformation
57 percent of IT decision-makers in Germany want to invest EU financial aid in security, according to CyberArk study.
The Dark Side of the Metaverse: 10 security risks
Identity theft, extortion, social polarisation and physical consequences are some of the undesirable consequences that this new world could bring.
IBM Acquires Dialexa to Boost its Consulting Division
Dialexa joins the list of companies absorbed by the blue giant, over 25 since April 2020.
How Important Is A Trustworthy AI?
AI gets the benefit of the doubt, but it needs control mechanisms.
Report: Intel Plans Job Cuts
According to Bloomberg sources, several thousand employees are affected. According to the report, Intel plans to cut fixed costs primarily in sales and marketing. Analysts predict Intel will see a 15 percent drop in sales in the third ...
The startup Fresh People joins services and technology in the field of HR development with Talent Booster
The Talent Booster SaaS by Fresh People has been made possible after a process of years of listening to more than a hundred companies.
Automated transcripts are coming to Google Meet
The feature will first be available in English, with plans to cover conversations in Spanish, Portuguese, French and German in 2023.
Researchers Crack Passwords With Thermal Images
They evaluate the thermal images with artificial intelligence. This allows passwords to be cracked with a high degree of reliability within seconds. The method works with keyboards and screens and also with ATMs.
Artificial Intelligence Enables 6% Energy Savings for Companies
Inetum's Synergica bases its operation on forecasting, anticipation and efficient management of available resources to optimise energy consumption.
BlackByte: Ransomware Disables Security Software
The cyber extortionists exploit a known vulnerability in a Windows graphics driver. They then manipulate drivers of anti-virus software. This way, the BlackByte group can access systems of its victims undisturbed.
Hitting The Road With 5G Without A Driver In The Car
Teleoperated car from MIRA drives in public for the first time in Cologne.
U-Turn: Musk Renews Takeover Bid For Twitter
The purchase price remains at $54.20 per share. However, Musk demands the immediate termination of all lawsuits against him. The announcement gives the Twitter share price gains of more than 20 percent.
Bitkom Survey: Climate Protection Drives Agriculture’s Digitisation
Sensors analyze soil health, AI helps with fertilizing, IoT controls irrigation - 68% of German farmers see digitisation as an opportunity for greater sustainability.
Study: High News Consumption Lowers Work Productivity
Adobe asked managers and employees whether negative political news affects their productivity. The vast majority answered in the affirmative.